User Portal

Email Help

CACVT delivers important organizational information electronically. Here are some great ways to keep CACVT emails out of your Promotions or Spam folders:

Apple Mail on iPhone and IPad

Step 1: 
Open the Mail app on your iPhone or iPad and select Inbox or All Inboxes

Step 2: 
Tap the icons across the top to cycle between your mailbox categories until you see an email from CACVT.

Step 3: 
Swipe left on an email from CACVT and tap the gray More button.

Step 4: 
Slide the panel up until you see the full menu and then select Categorize Sender.

Step 5: 
Tap Primary under the Manually Categorize section.

Step 6: 
Press Continue.

Gmail and Google Workspace

Step 1: 
Click the checkbox to the left of an email from CACVT.

Step 2: 
Click the 3 vertical dots in the toolbar at the top list of emails, then select Filter messages like these from the drop down menu.

Step 3: 
Click the Create filter button.

Step 4: 
On the next screen check Never send it to Spam, check the box next to Categorize as, select Primary from the drop down menu next to Categorize as, check the box next Also apply filter to matching conversations then click the blue Create Filter button.

 

Outlook Desktop Application (Windows and MacOS)

 

Step 1: 
Locate an email from CACVT in your inbox or Junk Email Folder and right click on it.

Step 2: 
Click Rules from the drop down menu and then select Move Messages from CACVT…

Step 3: 
Click the down arrow to open the Move to drop down menu and select Inbox. Finally, click the blue Save button.

 

Hotmail, Outlook.com and Microsoft Live

Step 1:
Locate and right-click on an email from CACVT.

Step 2:
Click on Rules in the dropdown menu and select Create Rule from the submenu.

Step 3:
Select Inbox from the dropdown in the Create a rule pop up.

Step 4: 
Click the OK button.

Step 5: 
Check the box next to Run this rule now and then click the OK button.

Please note:  Since our newsletters, Member Minute, and email notifications come from our website and the CE certificates come from our Education center, you will likely need to perform these steps on both of these types of emails.

*Did you know you can review the emails sent from our website to see if you have opened them? Log into your user portal, click on the Explore User Portal image, and then click Email History located in the light blue menu.


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